GR Packers and Movers
Local Moving Experts
Privacy Policy
GR Packers and Movers (“we”, “our”, or “us”), based in Coimbatore, respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit www.grpackersandmovers.com, request a quotation, contact our team, or book our relocation services.
Information We Collect
Depending on your enquiry or booking, we may collect:
- Contact details: Your name, mobile number, email address, and preferred contact method.
- Moving details: Pickup and delivery addresses, moving date, item list, floor levels, building access, and special handling requirements.
- Booking and billing details: Service instructions, billing address, transaction references, and payment status.
- Photos and videos: Images you share to help us assess packing requirements, prepare quotations, or review service concerns.
- Communications: Messages, enquiries, feedback, and complaints submitted through our website, phone, email, or WhatsApp.
- Technical information: IP address, browser type, device information, and website activity collected through server logs or website tools, where used.
Please share only information relevant to your move. Avoid sending passwords, payment PINs, OTPs, or unrelated personal documents.
How We Use Your Information
We use relevant information to:
- Respond to enquiries and prepare quotations.
- Plan packing, loading, transportation, and delivery.
- Coordinate with you and the team handling your move.
- Manage bookings, payments, invoices, and receipts.
- Respond to feedback, complaints, and service requests.
- Maintain business records and meet applicable legal requirements.
- Protect our website and prevent misuse.
- Understand website performance, where analytics tools are used.
Where we send promotional communications, we obtain consent when required and provide a way to opt out.
Information Shared for Your Move
We may share necessary information with:
- Staff, drivers, packing teams, and transport partners involved in your booking.
- Website hosting, communication, payment, or other service providers supporting our operations.
- Professional advisers or authorities where disclosure is legally required or necessary to address a dispute or protect lawful interests.
For example, your driver may receive your name, contact number, delivery address, and access instructions to complete your move.
We limit sharing to information relevant to the purpose. We do not sell or rent your personal information.
Payment Information
Where payments are processed through a third-party payment provider, the provider handles payment credentials according to its own privacy and security practices.
We may retain payment confirmations, transaction references, and billing records for accounting and booking purposes. Please do not send card security codes, banking passwords, PINs, or OTPs to our team.
Cookies and Website Tools
Our website may use cookies or similar technologies to support website functions, remember preferences, and understand visitor activity.
Where required, we request permission before using non-essential cookies or tracking tools. You can manage cookies through your browser settings and any cookie controls provided on our website. Disabling certain cookies may affect website functions.
Calls, Email, and WhatsApp
When you contact us, we use the information you provide to respond and manage your enquiry or booking.
Communications through WhatsApp and other third-party platforms are also subject to those platforms’ privacy policies. You may request that promotional messages stop by contacting us or replying with “STOP”. Necessary booking and service updates may still be sent.
Moving Photos, Testimonials, and Portfolio Content
Photos or videos provided for quotations or service documentation are used for those purposes.
We seek your permission before publishing identifiable customer photos, testimonials, or relocation content for promotional use. We avoid displaying private addresses, contact details, documents, or other personal information in public portfolio material.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including completing services, maintaining required records, and resolving complaints or disputes.
Retention periods vary by record type and applicable legal requirements. Information that is no longer needed is deleted or anonymised, subject to necessary backup and legal retention arrangements.
Information Security
We use reasonable organisational and technical safeguards to help protect personal information against unauthorised access, loss, misuse, or disclosure. Access is limited to people who need the information for their work.
No website, storage system, or communication method is completely secure. If a personal data breach occurs, we will take appropriate steps and provide notifications where required by applicable law.
Your Privacy Choices and Requests
You may contact us to:
- Ask about the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information that is no longer required.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
- Raise a privacy concern or complaint.
We handle requests in accordance with applicable law and may ask for reasonable information to verify your identity. Some records may need to be retained for legal, accounting, or dispute-related purposes.
If you choose not to provide information necessary for a quotation or booking, we may be unable to provide the requested service.
Information About Other People
If you share another person’s contact details, such as a delivery contact or family member, please ensure you are authorised to do so and that they know their information will be used to coordinate the move.
Children's Privacy
Our website and booking services are intended for adults. We do not knowingly collect personal information from children through website enquiries. If you believe a child has provided personal information, contact us so we can review and address the matter.
Third-Party Links
Our website may contain links to external websites, maps, payment services, or social media platforms. Their collection and use of information are governed by their own privacy policies.
Changes to This Policy
We may update this Privacy Policy when our services, information practices, or legal requirements change. The revised version will be published on this page with an updated date. Where required, we will provide additional notice or obtain fresh consent.
Contact Us
For privacy questions, information requests, or complaints, contact:
GR Packers and Movers
Nila Complex, Podanur Main Rd,
near D Mart Mayilkal, Rail Nagar,
Podanur, Coimbatore,
Tamil Nadu – 641023
Email: grpackersandmoverscbe@gmail.com
WhatsApp: +91 73391 35091
Phone: +91 91598 23634
Website: www.grpackersandmovers.com
