GR Packers and Movers
Local Moving Experts
Terms & Conditions
Please review the following terms before booking with GR Packers and Movers. These terms, together with your confirmed quotation, explain the service arrangements, payment requirements, and responsibilities relating to your move.
Personal Valuables
Customers should personally carry jewellery, cash, important documents, and other valuable personal belongings. Please remove these items from furniture, drawers, and cartons before packing begins.
Packing Requirements
For outstation and long-distance moves, major furniture, appliances, and fragile belongings require suitable protective packing. The packing requirements and associated charges will be specified in the quotation.
Please inform our team in advance about items requiring special care.
Refrigerator Preparation
Please switch off, empty, defrost, and dry your refrigerator before the move, following the manufacturer’s instructions. Where appropriate for your appliance, allow at least 12 hours for preparation.
Inform our team about any existing cooling problems, leaks, or damage. Any reported issue following transportation will be assessed based on its cause and the circumstances of the move.
Returnable Packing Materials
For local moves, packing materials supplied on a returnable basis must be returned to GR Packers and Movers within 5 days of unloading.
The following charges apply to materials retained or not returned:
| Packing Material | Charge per Item |
|---|---|
| Packing Box | ₹75 |
| Cloth Sheet | ₹550 |
Please coordinate the return arrangements with our team.
Booking and Payment
The payment schedule is as follows:
- Booking advance: ₹1,000 to confirm the booking.
- At loading: Payment sufficient to bring the total amount paid to 80% of the agreed moving charge, after adjusting the advance.
- At unloading: The remaining 20%, together with any additional charges approved by the customer.
All payments will be recorded against your booking.
Changes and Additional Charges
The quotation is based on the information provided at the time of booking. Charges may change if there are changes to:
- Pickup or delivery location and travel distance.
- Floor levels, lift availability, or building access.
- Quantity, size, or weight of items.
- Packing requirements or additional services.
- Carrying distance between the vehicle and the property.
Any revised charges will be explained and agreed upon before the additional work begins.
Building Permissions and Local Restrictions
Customers should arrange necessary permissions for vehicle entry, lift use, and moving activities at both locations.
Please disclose any known association rules, loading restrictions, or local labour requirements before booking. If a restriction or dispute arises, our team will coordinate with the customer to agree on a practical solution. Any additional lawful charges must be discussed before proceeding.
Travelling in the Goods Vehicle
Passenger travel is not included in our moving service. Customers should arrange their own transportation.
Any exception is subject to applicable transport rules, permitted seating, insurance conditions, and company approval. Driver consent alone does not confirm permission to travel.
Billing and Applicable Taxes
Please provide your billing name, address, and any company reimbursement requirements before the invoice is prepared.
Applicable taxes, if any, will be disclosed in the quotation and charged in accordance with law. Tax treatment does not depend on whether the bill is intended for reimbursement.
Bills will reflect the services actually provided and the corresponding charges.
Appliance Dismantling and Installation
Unless specifically included in the quotation, customers are responsible for arranging the disconnection, dismantling, and reinstallation of electrical and electronic appliances through suitable technicians.
AC removal charges start from ₹650. The final amount depends on the installation, accessibility, and work required. AC reinstallation is charged separately unless expressly included in the quotation.
Insurance and Claims Assistance
Do not assume that goods-in-transit insurance is included in the moving charge. Any insurance arrangement, coverage, exclusions, and premium must be confirmed in writing before transportation.
Where an insurance policy applies, claims are subject to its terms and the insurer’s assessment. Customers must provide the required documents, and GR Packers and Movers will cooperate by providing available booking and transport records.
Insurance arrangements do not replace responsibilities imposed by applicable law.
Fragile and Special-Handling Items
Marble slabs, fish tanks, glassware, plant pots, and sensitive electrical items require additional care. Please disclose these items and any existing damage before packing.
Special packing or handling may involve additional charges, which will be discussed in advance. We cannot guarantee plant survival or cover pre-existing defects, natural deterioration, or faults unrelated to our service.
Any damage complaint will be assessed on its facts. These terms do not exclude liability for negligence or override applicable consumer rights.
Rope Lifting and Difficult Access
Where furniture or appliances cannot be moved through available staircases or lifts, rope lifting or other special handling may be considered following a site assessment.
Additional charges depend on the floor level, item dimensions, labour requirements, equipment, and site conditions. Such work will proceed only with the necessary permissions and suitable safety arrangements.
We may decline rope lifting where the conditions are unsafe or unsuitable.
Delivery Inspection and Concerns
Customers or their authorised representatives should be available during unloading to check the delivered items.
Please report visible damage or missing items promptly, with photographs and booking details where possible. If an issue becomes apparent later, contact our team as soon as reasonably possible so it can be reviewed.
Booking Confirmation
Please ensure that the item list, addresses, service inclusions, charges, and payment schedule are correct before confirming your booking.
Any cancellation, rescheduling, or advance-refund conditions must be communicated in writing before the advance is paid. Nothing in these terms limits rights available under applicable law.
